02 · Healthcare · Mobile
Pulse
A companion app for people managing a chronic condition, built so a tired person at 2am can still find the one thing they need.
- Role
- Product Designer
- Year
- 2023
- Field
- Healthcare · Mobile
- Outcome
- 92% Task completion in testing
The brief
Patients were handed a clinical-grade dashboard and asked to use it during the worst days of their week. It was dense, defensive, and built for clinicians rather than the people living the condition.
We reframed the product around one question per visit, with everything else a tap away.
Daily view: today's reading large and legible, history folded one layer down.
Research first
We ran diary studies and affinity-mapped hundreds of notes to find the emotional shape of a flare-up. The map told us when people wanted detail and when they wanted to be left alone.
Those moments became the two modes the whole app switches between.
18
Diary participants
240+
Coded insights
2
Core modes
Appointments and medication, batched into a single calm timeline.
Tested with real stakes
Accessibility was non-negotiable. We validated dynamic type, contrast, and one-handed reach with users who actually rely on those affordances, not just a checklist.
Task completion in moderated testing reached 92%, and weekly check-ins more than doubled within the first month.
